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- Personal, fast and skilled: the strength of a long-standing IT partnership
Personal, fast and skilled: the strength of a long-standing IT partnership
Case in brief
- Eekels has been active in the maritime and offshore industry for over a century, offering services in technical automation, electrical engineering, and mechanical engineering. Brian Faerber has known Roland and Joerie since his very first day at Eekels.
- Every piece of equipment on board a ship must be connected to the IT network, including AV systems, multimedia systems and CCTV cameras. A supplier must strike the right balance between competitive pricing and high-quality products, for a highly diverse customer base.
- Dutch IT Supplier combines in-depth product knowledge with a personal approach and short response times. They understand the diverse requirements of Eekels’ customers and always advise on the most suitable solution.
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What is at stake?
Eekels has been active in the maritime and offshore industry for over a century. The company provides maintenance and services in technical automation, electrical engineering, and mechanical engineering. The primary focus is on IT systems that can be seamlessly integrated with AV systems, enabling customers to connect their phones, laptops, and other devices. Brian Faerber has known Roland and Joerie since his very first day at Eekels, and when they founded Dutch IT Supplier, Eekels immediately came on board as a customer.
What made this challenging?
Every piece of equipment on board a ship must be connected to the IT network: AV systems, multimedia systems, CCTV cameras, and more. At the same time, Eekels’ customer base is highly diverse, with varying requirements and preferences. A supplier must strike the right balance between competitive pricing and high-quality products, and be capable of advising on the most suitable solution for each individual customer.
What does the collaboration look like?
Communication with Dutch IT Supplier is always efficient and effective, with short turnaround times and prompt responses. A simple phone call is all it takes to get things sorted. There is no need for lengthy procedures: lines are short and follow-up is immediate. That makes the collaboration smooth and reliable.
When did the added value become clear?
The added value of Dutch IT Supplier lies in the knowledge within the company. Eekels works with a highly diverse customer base, and Dutch IT Supplier understands the importance of meeting different customer requirements. Depending on the customer’s preference, they are always able to advise on the perfect fit. That combination of broad product knowledge and a customer-focused approach makes all the difference.
What does it deliver?
Eekels has a reliable supplier that responds quickly and knows how to provide the right solution immediately. The personal approach of Dutch IT Supplier inspires confidence: Brian knows he can always reach out, whether it concerns a complex integration question or an urgent delivery. Together, Eekels and Dutch IT Supplier are making significant strides forward.
Why does this partnership work?
The foundation is a long-standing relationship that dates back to the founding of Dutch IT Supplier. That trust translates into a collaboration that runs smoothly and delivers results. Dutch IT Supplier stands out through their personal approach, their responsiveness, and the expertise that enables them to handle complex challenges effectively. For Eekels, that is precisely what a good supplier should offer.
“It is evident that we have a long-standing partnership and are making significant strides forward together.”
Consider it done.
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