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From scattered hardware requests to one partner who takes ownership
Quick overview
IT has to be available. Always. At Van der Valk International, that means hardware needs to be there exactly when it’s needed.
- The challenge is flexibility. In hospitality, demand changes constantly. Not every supplier can keep up.
- The solution is one partner who takes ownership. Dutch IT Supplier creates clarity, thinks ahead, and keeps looking for a solution — even when availability is under pressure.
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At Van der Valk International, a leading family-owned hotel group with hotels and resorts across multiple countries, the guest comes first. Whatever the situation calls for, they find a way to make it work. That mindset doesn’t stop at hotel operations. It extends into IT and into the partnerships behind it.
For Koos Kaarsgaren, IT Director at Van der Valk International, that’s exactly where Dutch IT Supplier fits in.
“We don’t say no to our guests. They don’t say no to us. It’s a great match,” Koos explains.
When IT stops, guests notice
Van der Valk International works with an internal IT team responsible for the IT environment of around twenty hotels and resorts across multiple countries. The team built a large part of that environment itself, and manages it every day.
That environment depends on having the right hardware available at the right time. “Because if the hardware isn’t delivered, we can’t provide the guest experience we want to provide,” Koos says. The stakes are clear: employees need to work, systems need to be available, operations need to keep moving.
Flexibility decides whether it works
Hospitality moves fast. What’s needed today may be different tomorrow. According to Koos, that’s exactly where the difference is made. “Hotel life is so dynamic. Price matters, of course, but what matters most is that things simply get done,” he says.
When the situation calls for action, they need to get things done. Quickly, and without complications. That’s the standard his team works by — and the standard he expects from the partners he works with.
One point of contact that handles it all
In daily operations, the collaboration is simple. Dutch IT Supplier delivers the hardware Van der Valk needs: laptops, desktops, monitors, and accessories. But for Koos, the real difference is in how that work gets done. “I have one partner that supplies me with everything. From iPhones to less common laptops,” he says.
Behind that collaboration is more than just a broad product range. Dutch IT Supplier is proactively involved, searches the market, and keeps looking when something isn’t immediately available. That includes dealing with non-standard requests: self check-in for guests, meeting room solutions, or ways for employees to authenticate themselves behind the front desk.
And it doesn’t stop there. The service team stays close, keeps the conversation going, and looks at what’s needed and what can work better. When something isn’t available, they search the market for an alternative. That ownership doesn’t sit with one person. It runs through the whole team. For the Van der Valk IT team, that creates much-needed clarity. One approach. One supplier. No hassle.
“We don’t say no to our guests. And Dutch IT Supplier doesn’t say no to us.”
Koos Kaarsgaren, IT Director at Van der Valk International
When things get difficult, the difference becomes clear
Today’s hardware market shows exactly why this way of working matters. Availability is under pressure. Delivery times are increasing. Instead of waiting, Dutch IT Supplier takes a proactive approach. Koos explains that Dutch IT Supplier flagged the changing market early and advised Van der Valk to order in time.
And when deliveries still failed to come through, the team didn’t stop there. “They sourced various laptops from the market, installed the memory themselves, and shipped them to us,” Koos says. That’s what makes the difference. Because it shows ownership when it matters most.
To reduce dependency on availability and price fluctuations, the collaboration is set up accordingly. Hardware is kept in stock and available on demand. In urgent situations, the team can move immediately. The equipment is ready when it’s needed.
The benefits in practice
For Koos, the value of the collaboration lies in the daily performance of his team. It’s not about the product itself. It’s about the effect. “The result is that I’m taken care of, and that we receive what we need,” he explains. Employees can keep working. Locations stay operational. IT doesn’t create extra pressure for the organization. That keeps the process predictable, even when circumstances are not.
Why it works
According to Koos, the strength lies in the similarity between both organizations. The experience Van der Valk provides for guests is something he recognizes in the way Dutch IT Supplier works with them. “They look for solutions, just like we do. Even when something isn’t immediately possible,” Koos says. That shared mindset makes it easier to move fast and keeps noise to a minimum. Expectations are clear. And when action is necessary, things get done.
It sounds simple. That’s exactly the point
Koos sums it up in his own down-to-earth way: “It may sound simple, but it has to be right. Otherwise, we can’t work.” And that’s the core of it. When the basics are properly arranged, operations keep moving. So the organization can focus on what really matters: guest satisfaction.
You leave it with us. And we’ll take care of it.
Consider it done.
Want to connect directly with an
IT partner who simply takes care of it?
Want to connect directly with an
IT partner who simply takes care of it?
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